Customer Testimonials |
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“As the SharePoint Administrator for the Edmonton International Airport, I was challenged to research and recommend a Stakeholder & Issue Management (SRM) solution by our Executives. The Airport is undergoing a major expansion and redevelopment as well as the overall management and operations integration of other regional airports and finding a solution to manage our contacts was becoming top priority.”
“This site identified LookOut Software as a potential supplier and was subsequently contacted. The then present SRM system was only available in a previous .NET version that was no longer being supported. We did discover that LookOut had moved all of its relationship management products into the SharePoint platform, which was excellent news indeed. After sharing our requirements with LookOut they proceeded to demonstrate the functionality of their .NET application, a Corporate Communications Relationship Management solution (CCRM), a SharePoint application, and to demonstrate how the additional functionality from the .NET system could be added to the CCRM system and produce the required SRM system. It was a very successful hybrid process to cross the SharePoint chasm and we found LookOut responsive to our needs and requests in a timely, professional and friendly manner.”
“We were most interested in finding an SRM in SharePoint as we could leverage our current SharePoint infrastructure, knowledge base and skill sets. Its server side pricing gave us unlimited users, as well as its ability to be easily customized by our staff or with assistance from LookOut.”
“Once the feasibility of the project was established there were various internal sessions with our Executive Team to ensure the system would meet our requirements and a final demonstration, the process taking about 3 months from the first contact until the order was placed.”
“Once the system was in development there was constant communication between myself and LookOut as details were finalized and design concepts clarified. Kerri Groves proved to be a gem to work with as her knowledge of SharePoint, business process and project management makes her a rarity.”
“The system was delivered in October and it was the easiest SharePoint install I’ve ever done. There have been ongoing upgrades and constant communication with Kerri and her staff regarding features and requirements we will incorporate into our SRM as they are developed in version upgrades.”
“The biggest test that the SRM passed was list management for two major events – our Annual AGM and the Edmonton Indy. The reviews from all have been fantastic. There are now talks in place to roll out the system to the entire organization rather than its current “test” run. We couldn’t be happier. LookOut has been so easy to work with, and Kerri especially. They have met our needs quickly and efficiently with very little disruption to our day to day activities. I would highly recommend them and their SRM.”
- Edmonton International Airport
www.flyeia.com
“Makes you realise how hopelessly rigid your previous CRM solution was, and how you wished you’d had it sooner. This is the Ultimate Flexible CRM Solution.”
- Knibb, Gormezano and Partners
www.kgpauto.com
“Without the base template our development timeframe would have extended several months rather than days! The cost of the template was also very much in reach too. We are finding that many of the features that are provided free within the template are now being well used and can see that a lot of thought has gone into the product, which does what they say.”
“The Template is built on sound development philosophy by extending upon Out of Box MOSS/WSS features. It is feature rich and easy to customize and configure. It is very easy to roll out to users, providing a good mix of custom features simply deployed with very much the end user in view.”
“The team at LookOut Software have great pre and after sales support and care for the end result as well as genuine interest in the clients project (rare to find these days!)”
“Since the Template can be utilized in many ways, the hardest part seems to be decided where to start!”
- The Royal British Legion
www.britishlegion.org.uk
- Opus Interactive, Inc.
www.opusinteractive.com
“Our marketing team uses LookOut’s SharePoint CRM to streamline our internal and external communications and strengthen our market presence across the country. Due to SharePoint CRM, our deal flow has increased, our contacts are organized in a seamless manner, and productivity and efficiency has increased. We are highly satisfied with our product and recommend LookOut to other companies and organizations.”
“The product was tailored to our precise needs and is easily fine- tuned to new data management developments. Excellent customer service – they went above and beyond to ensure that we were satisfied with our product. User friendly – tutorial for this product was easily absorbed by our marketing team”
- Canyon Capital Realty Advisors LLC
www.canyonpartners.com
“We were slow adopters, then something started to happen –we started using it and very soon we could not function without it. Most CRM solutions fail because people don’t use them, people don’t use them because these systems are too burdensome or don’t fit what real people do day to day.”
“The strength of this product is that easy enough to use yet sophisticated enough to be a corporate solution. Most amazing, even I started to use it – now that’s buy in!”
“In addition, the LookOut people really do service the customer. From the start of the sale to the completion of the project they were there hand-holding all us all the way through. I have no qualms about recommending their product and their service.”
- TMI Corporation
www.tmileads.com
“Our company wanted both SharePoint and a CRM application. By purchasing the LookOut CRM template for SharePoint we obtained both and it did not require tons of development time to get started.”
“LookOut support was better than expected. Kerri was extremely helpful during our ramp up, helping us import our accounts and contacts with custom views for two different business lines.”
“The LookOut CRM template immediately provided the value we were looking for as we had considered using a developer to build a SharePoint site with “some” CRM functions.”
- Jim Goers, VP Business Development
Contract Pharmacy Services
www.contractrx.com
“Our digital advertising company has been using SharePoint for 5 years and has tried both ACT and Salesforce.com for our Sales CRM solution.”
“Both products created a very disjointed process between our sales and media buying groups, so when we found LookOut we were thrilled to bring everything together in one SharePoint environment.”
“That was 6 months ago and we could not be more thrilled. Our sales team has become far more productive and with one streamlined system now running through all of our departments, our clients are reaping the benefits.”
“I’d recommend LookOut CRM to any business owner.”
- Conrad Jungmann, President
Lion New Media
www.lionnewmedia.com
